Return and Warranty Policies
Label Downtown Product Return Policy
Label Downtown offers returns of most items within 30 days of receipt of the shipment.
Note: We will issue the refund, for a product shipped by Label Downtown, within maximum 14 days and confirm it with an automated e-mail. You can see the refund in your bank account or credit card statement, in maximum 7 business days after the refund is issued.
Please note that, as set out in our Returns Policy, a returned item must be in the same condition in which it was received. This means that new items must be returned in the exact condition in which you received it from Label Downtown (including all accessories).
Return Policy
Brother Machine Return & Warranty Policy
Label Downtown, an authorized dealer of Brother, extends a 30-day return policy for all products purchased from Label Downtown.
Products purchased from Label Downtown may be returned for refund within 30 days of purchase provided that the product is “Defective Out of the Box” and is returned in the original box with all original packing materials including Universal Product Code (UPC), manuals, and all accessories enclosed in that carton and packing slip properly packed. Label Downtown reserves the right to charge a 15% restocking fee if any of the original materials are missing, this fee goes directly to Brother as it is mentioned in their policy.
Please allow up to 7 business days depending on your financial institution to process the refund.
Please send an email to servicebylabeldowntown@gmail.com with your order number and reason for return so we can begin the return process.
Return Policy
Downtown Label follows Brother's warranty policies for all Brother machinery purchased on our website, offering a 1-year limited warranty.
For further details on warranty coverage, please refer to the links provided below.
Warranty Policy